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Artwork for Circular Economy Podcast episode 117 James Rigg -a refurbishment revolution for electricals

117 James Rigg: a refurbishment revolution for electricals

James Rigg is CEO of Trojan Electronics in Wales, and has a wealth of expertise in value-adding circular solutions for electrical and electronics manufacturers and retailers. James has built on his experience across retail and more recently, leading growth across the Buy It Direct Group, and is now focussed on expanding Trojan Electronics Circular Solutions to help retailers and manufacturers recover value and at the same time, reduce e-waste. Trojan provides services to high-profile brands, and we’ll hear about some examples.
E-waste – the waste from end-of-life or unwanted electricals and electronics – is the world’s fastest growing waste stream, and is forecast to grow by 30% over this decade.
The Trojan Electronics team provides electrical repair, refurb and resell services in several ways – through their client’s own marketplace stores, through direct integration into the clients’ ecommerce stores, and through Amazon, eBay, Tik Tok, Wowcher and others.
Trojan is a £20M turnover business based in Swansea, south Wales, employing 150 staff in a purpose-built warehouse housing repairs and all its other services, and refurbishing over half a million items each year.
Ahead of our conversation, James sent me some customer research, digging into people’s attitudes to refurbished products, with some very encouraging findings, and we’ll hear more about that in the conversation. I can share a few of the standout figures now: over a third of the respondents had bought a refurbished or repaired electrical item in the previous 12 months, including smartphones, laptops or tablets, and household appliances. Only 1% of those people had a bad experience with that purchase, and almost 80% said they’d buy refurbished in the future. And even though people knew they’d bought a refurbished item, 24% of customers couldn’t tell the difference from the equivalent new product.
The survey includes some market research, highlighting predictions for the growth of refurbished electronics – the market was valued at around $85bn in 2021 and is forecast to grow at 12% each year over the next decade. James is happy to share the research, and I’ve included a link to the research paper in the shownotes.
James also shared information from Trojan’s clients who are offering refurbished products alongside new versions, and the results are very exciting. However, at some clients, attitudes are slow to change, with people reluctant to make the transition to selling refurbished products as well as new versions, and James explains some of the reasons behind this.

Circular Economy Podcast - artwork for #116 Chuck Fuerst - circularity for product returns

116 Chuck Fuerst: circularity for product returns

Chuck Fuerst is Chief Marketing Officer for software provider ReverseLogix.
ReverseLogix is the only end-to-end, centralized, and fully integrated returns management system built specifically for retail, eCommerce, manufacturing and 3PL organizations. The ReverseLogix platform facilitates, manages, and reports on the entire returns’ lifecycle.
When I first worked in logistics, back in the late 1980s, for most companies, most of the time, returns were a minor issue. When e-commerce came along, starting in the 1990’s, product returns began to increase, and over the last few decades – especially as companies have moved towards cheaper products, with less reliable information on sizing for things like clothing – returns have become a major issue for many businesses – whether that’s for manufacturers and retailers, and for both B2B and B2C models.
Chuck explains how the ReverseLogix software helps companies improve the process for getting products back into the system – whether that’s from e-commerce returns, returns of faulty goods, for repairs and warranty claims, and more. We’ll hear how ReverseLogix improves the customer returns experience, saves employee time with faster workflows, and helps businesses get insights into returns data – all of which improve profits and circular outcomes.

Circular Economy Podcast Episode 81 René Bethmann – circular designs for outdoor sports gear

81 – René Bethmann – circular designs for outdoor sports gear

How do we navigate the tensions of having brilliant products that help us enjoy outdoor activities, yet which are difficult to repair and recycle? René Bethmann specializes in textile and apparel technology, and is leading new approaches to the design of more circular products and materials at Vaude Sports. René focuses on emotional durability, repairability and renewable or recyclable materials. Plus, if we focus on defossilization, not decarbonization, we can unlock new ways of thinking about textiles, coatings and other materials.

Circular Economy Podcast Episode 74 Charles Ross on Outdoor Clothing

74 Charles Ross on Outdoor Clothing

Charles Ross is a specialist in Performance Sportswear Design & sustainable matters, focusing on issues like Forever Chemicals (highlighted by the movie Dark Waters), the Plastics-in-the-Ocean, ReGenerative Agriculture. We discuss a range of sustainability issues related to Outdoor Clothing designs and materials, including the issue of over-consumption

Circular Economy Podcast Ep72 Gavin Fernie-Jones One Tree at a Time

Episode 72 Gavin Fernie-Jones is repurposing outdoor gear, One Tree at a Time

Gavin Fernie-Jones founded One Tree at a Time, an amazing circular social enterprise for outdoor gear and ski-wear, sharing value with the community and nature. Living in the Alps, Gavin has seen for himself the impact global warming has had in the mountains he calls home. He’s always loved the outdoors, having grown up living in an outdoor centre, but it was while running his bootfitting business The Boot Lab that he realised the impact his business was having on the environment.
Gavin started making small changes to the way that business operated, and seeing the results of this inspired him to start a social enterprise called One Tree at a Time.
One Tree at a Time is embedding circular approaches to change behaviours, build community and protect the mountain environment. The One Tree team has tapped into some surprising sources of ‘waste’ to create value for local people and help build and strengthen local connections. On top of that, One Tree at a Time supports businesses and individuals to change behaviour and protect their mountain environment.

Circular Economy Podcast Ep64 Pierre-Emmanuel Saint-Esprit of ZACK

Ep64 Pierre-Emmanuel Saint-Esprit of ZACK

Pierre-Emmanuel Saint-Esprit is the co-founder of ZACK, France’s leading company enabling the second life of electronic products, through recycling, repair, resale and donation. Last year, the TECH FOR GOOD report by the Presidency of the French Republic named ZACK as one of the top 3 French circular companies.
Pierre-Emmanuel explains how his MBA in entrepreneurship at Berkeley, California, helped him create a business to fight climate change, and reduce our pressure on natural resources. We find out how ZACK creates social value too, helping people build the skills and confidence to secure employment.

Circular Economy Podcast Episode 60 – Turning off the tap

Episode 60 Turning off the tap

Every 10th episode, Catherine Weetman looks back at recent conversations and round up some of the insights we’ve heard:
The theme for this episode is turning off the tap. What do I mean by that? One of my favourite metaphors for the linear economy – our system of taking materials, making stuff, using it and then throwing it away. We’re pushing lots of resources in at one end of the pipe – but it gushes out at the end, and there are leaks all the way along the pipe with pollution going into the atmosphere, air, water and soil.

And all of that, of course, is undermining our ability to thrive on this planet.

So what can we do? We’ve got to radically rethink business as usual, to turn off that flow of resources and waste. We need to be regenerative instead of destructive and wasteful.

We need a different approach, so we have products with a life of their own, not just serving a single user. We need objects designed for reuse and resale once someone no longer needs them, or objects available in multi user systems with customers sharing or renting when needed.

In this episode, we unpack this to understand how it works, and why it helps to separate the benefits of products and services from their cost to the global commons.

Circular Economy Podcast Episode 52 Elizabeth Knight – Repair Revolution

Episode 52 Elizabeth Knight – Repair Revolution

Elizabeth Knight is an author, sustainability activist and founder of New York’s first Repair Café, and is the co-author (with John Wackman) of Repair Revolution: How Fixers Are Transforming Our Throwaway Culture.
In the book, John and Elizabeth explore repairing in the broadest sense of the word. They focus on the community repair experience, the wisdom of repair, the sustainable aspects of repairing, the adventure of opening a device and seeing what’s inside, the right to repair that is gaining attention worldwide – and much more!
We hear how repair cafes can bridge across social divides, and how they help people of all ages and backgrounds build new connections and develop their social confidence levels. We find out that you don’t need to be a repair geek, and hear about the wide range of volunteer roles available. Elizabeth explains what visible mending is, tells us inspiring stories about the rewards of being involved in a Repair Café, and how you can find one, or start your own.