Odyssey Innovation collects and recycles marine plastic into kayaks and other products. In 2020, we heard about the UK south-west coast operations – now it is expanding, with the Net Generation Scheme – helping the fishing industry, local government and lots of other stakeholders to create a scalable circular solution to reduce marine plastics. This is something that could expand around the world!
Solving customer problems is at the heart of a successful product or service – but what if you’ve misunderstood your customer’s pain points?
Today’s episode is one of my regular round ups of the last 9 conversations, exploring the theme of customer Pain Points. We’ll look at this from the perspective of businesses, and citizens – you and me. Some of those pain points are being overlooked by companies – that could be because they have a one-size-fits-all approach that might create value for one customer group, but doesn’t deliver, or may actually destroy value for another group.
New pain points are cropping up too – knowing that our choices aren’t contributing to a fairer, healthier and more sustainable world is bothering more and more of us.
RubyMoon, based in Brighton in the UK, is already using recycled fibres from Ocean Plastics to make its active wear products, and now wants to go further through research projects that overcome the technical challenges of recovering and recycling the kind of textiles commonly used in swimwear.
Jo explains that this project focuses on two key fabric elements, Nylon 6 – a strong, durable polyamide, and Elastane, that makes the fabric stretchy so it fits well and supports activites like swimming and other sports.
The challenge is how to find mechanical and chemical methods of breaking down polyamide elastane, that are both cost-effective and environmentally sound.
There’s a second ambitious project too, developing a nano trace to embed into the material so that it can be identified and recovered, to make sure it goes back into the closed loop system.
Kresse Wesling, CBE, is a multi-award winning environmental entrepreneur. After first meeting the London Fire Brigade in 2005, Kresse launched Elvis & Kresse, which rescues and transforms decommissioned fire hose into innovative lifestyle products and returns 50% of profits to the Fire Fighters Charity.The company now collects 12 different waste streams and has several charitable partnerships and collaborations across a number of industry sectors.
Megan O’Connor is co-founder and CEO of Nth Cycle, a metal processing company that has developed technology to enable a clean, domestic, and streamlined supply of critical minerals for the clean energy transition.
Megan tells us how she came up with the idea for using electro-extraction, a technology developed by her co-founder for a completely different application, and how she then pivoted the entire focus of her PhD to develop this.
Alyssa Couture is the author of Healthy Fashion: The Deeper Truths. Alyssa’s book is all about fashion for mental health, physical health, spiritual health, and energetic health.
Alyssa brings a radical new perspective to fashion, looking at everything from the textiles and dyes we use, to how our clothes can improve our mental and physical health. Alyssa’s work shows how all of this is connected to our environment and improving sustainability.
We’ll start by asking Alyssa to share some of her research on textiles and dyes, and then discuss a few of the insights from her book, including what ‘unhealthy fashion’ is, and how fashion can evolve to be circular and healthier for us, and our living planet.
The UK’s first shared wardrobe for kids – Charlotte Morley founded thelittleloop to offer a solution to clothing waste with convenience, choice, quality and value. Charlotte grew up being an advocate for sustainability, and found becoming a parent was a watershed moment. But, when it came to dressing her children she couldn’t find a satisfactory solution to the waste that rapidly-growing mini-humans create. Hand-me-downs were haphazard and offered no choice. Buying new then trying peer-to-peer resale was incredibly time consuming and didn’t recover much of the original cost. Charlotte was intrigued by how to incentivise children’s clothing brands to create garments that would last. Shocked by the problems of under-used clothing and frustrated by the lack of convenient solutions, she decided to solve the problem by working with children’s clothing brands to create a rental service, thelittleloop, offering a solution to clothing waste with convenience, choice, quality and value. The little loop works hand in hand with brands, who take a share of the rental revenue, sharing responsibility for the lifespan of the garments, and receiving data to help improve their production standards. Charlotte’s business is already winning awards, including from Marie Claire and Junior magazine, and was featured in the Guardian last month.
Pierre-Emmanuel Saint-Esprit is the co-founder of ZACK, France’s leading company enabling the second life of electronic products, through recycling, repair, resale and donation. Last year, the TECH FOR GOOD report by the Presidency of the French Republic named ZACK as one of the top 3 French circular companies.
Pierre-Emmanuel explains how his MBA in entrepreneurship at Berkeley, California, helped him create a business to fight climate change, and reduce our pressure on natural resources. We find out how ZACK creates social value too, helping people build the skills and confidence to secure employment.
As the account manager for the Upcyclecentrum in Almere, in the Netherlands, Hede Razoky has a strong focus on creative entrepreneurship and making connections, for a shared goal of a ‘world without waste’.
The Upcyclecentrum has three elements: [1] it’s a recycling centre for local citizens, [2] it has an ‘experience room’ made from upcycled materials, for use by local businesses and community groups, and [thirdly] it has a brilliant entrepreneur incubation programme… providing facilities, materials and other support to artisan businesses that turn local waste materials into desirable, high-value products.
Malin Orebäck is leading McKinsey Design’s work in sustainability and circular economy. McKinsey Design is one of the world’s leading design agencies, and Malin shares a wide range of insights and gives us a masterclass introduction to circular design for products and services. Malin explains how she helps her clients get started with circular, and overcome linear ‘lock-in’.